Our Client Charter
This charter explains how Perfect Digital Solution works with every client: what you own, how we price and report, and the standards we follow for privacy, accessibility and AI. It applies to every service we provide in Calgary and across Canada.
Our client charter commitments to you
You own everything
Your domain, website, hosting, ad accounts, analytics and social profiles are set up in your name.
No long-term lock-in
No long-term contracts. You stay because the work is paying off, not because you are tied in.
Clear written quotes
Every project starts with a written quote in Canadian dollars that lists the work before it begins.
Honest reporting
Monthly reports show leads and results, not just traffic. We never promise guaranteed rankings.
Ownership of your accounts and work
We set up your domain, website, hosting, Google Business Profile, Google Ads, Google Analytics, Search Console and social media accounts in your name, and add our team as users. If you stop working with us, you keep full access to all of your accounts. Ownership of the website files and content we create is covered in our Terms and Conditions.
No long-term contracts
Our services run without long-term lock-in. Any notice period is written into your quote before you start, so there are no surprises when you decide to change or stop a service.
Pricing and quotes
Every project is priced on its scope, so we do not publish fixed prices. After a free consultation or audit we send a written quote in Canadian dollars that lists the work, the timeline and our fees. Ad spend on Google, Meta, LinkedIn or TikTok is paid by you directly to the platform and is separate from our fees.
Reporting and communication
You get a monthly report showing the work we completed, the results it produced, such as leads, rankings and cost per lead, and the plan for the next month. You have a dedicated point of contact, and we work with you by email and video call.
Honest results, no guarantees
No agency controls Google rankings or AI answers. We never promise guaranteed first-page positions or overnight results. We commit to a clear plan, the work behind it and transparent reporting on what is and is not working.
Privacy, consent and accessibility
We handle personal information in line with Canada’s PIPEDA and Alberta’s PIPA, send email and SMS marketing only with consent as Canada’s Anti-Spam Legislation (CASL) requires, and build websites to WCAG 2.0 Level AA accessibility guidelines. Read our Privacy Policy for details.
How we use AI
We use AI tools to help with research, first drafts and analysis. A person on our team reviews and fact-checks everything before it goes live, including page text, statistics, page titles, descriptions and schema markup. We never use AI to create fake reviews, testimonials or statistics.
Why we publish a client charter
We publish this client charter because choosing an agency should not require guesswork. Many businesses we speak with have been locked into contracts, lost access to their own accounts or received reports that showed activity rather than results. A written charter sets clear expectations from the first conversation and gives you something specific to hold us to.
The standards in this charter follow Canadian rules that apply to digital marketing, including the Personal Information Protection and Electronic Documents Act (PIPEDA) for personal information and Canada’s Anti-Spam Legislation (CASL) for commercial email. We review the charter at least once a year and whenever our services or the rules change.
If you are comparing agencies, use this client charter as a checklist: ask every provider who owns your accounts, how they price and report, and what they will and will not promise. You can also read how each of our digital marketing services works before you get in touch.
Questions about this charter
Email hello@perfectdigitalsolution.ca or send us a quick enquiry. Last updated: 19 October 2026.
